Some items that may be of interest, some recent and some highlights from the past...

June 2020 - Virus Update

Given that the virus statistics seem to be suggesting that there are fewer cases and deaths than in previous weeks, we have taken the decision to resume working. This is provisional, based on the idea that if the statistics change and there is an increase in cases of the virus, espeically here in the North East, we will review the decision.

All jobs are planned on the basis that they are tentative bookings, and customers will be asked shortly before the planned work to see see if they have any virus symptoms. If there is any doubt, we will seek to re-arrange the booking to a time when it is safer.

Click here for more...

Safe In Your Home Logo

May 2020 - Virus Update

We are aware that latest government advice is to actively encourage people who can do so, to return to work. However, we feel that not much has changed in terms of the risk of catching the virus. For this reason, we are not going to return to normal working for the time being. We will review this in the coming week or two.

We apologise for any inconvenience this may bring, but our own safety and that of customers is our top priority.

If you suspect that you have a gas escape, please follow this link....

April 2020 - Virus Update

Following on from the recent government advice, we have taken the decision to suspend work for the time being. Most of our work can be classed as non essential and in order to minimise the chances of spreading the virus, we will not be visiting customer's homes.

We trust that customers understand the seriousness that we take the advice to not travel or work if avoidable. We hope to be able to resume work and provide our usual service as soon as it is safe to do so.

If you suspect that you have a gas escape, please follow this link....

March 2020 - Virus Emergency

We are taking the current virus situation very seriously and want customers to know that we are fit and well, and are aware of the symptoms and procedures required following the development of any symptoms.

Hopefully we will get through this difficult time without too much disruption, but if there are any difficulties with our suppliers, or the advice from the Government changes, please accept our apologies if we cannot deliver our usual level of service.

Please let us know before we arrive to a planned visit if you or anyone in your home has any symptoms and we will rearrrange the visit for when you feel better. This is important for everyone so that we do not end up catching the virus and spreading it to others.

February 2020 - Card Payments

Square Card Payments

We are once again able to take card payments.

Using a portable / mobile card reader, we are able to take payment using your debit or credit card.

December 2019 - New Boiler Guarantee

Twelve Year Guarantee

Worcester Bosch have introduced a new guarantee offering for 2020.

With certain Greenstar boilers, they offer a 12 (yes TWELVE!) year parts and labour guarantee. This is an amazing offer and means customers buying a new Greenstar Life / Style boiler get peace of mind for 12 years.

Please contact us for more details and to get a free (obviously!) quotation.

November 2019 - Christmas

As in previous years, we will make a small donation to Cancer Research (but not to Royal Mail!) instead of sending out Christmas cards to our customers.

Happy Christmas - hopefully 2020 will be good for everyone.

August 2019 - Website Redesign

This is the redesigned Harry Willis Limited website. Please feel free to contact us with comments, suggestions, or just to say 'hello'!

Website designed and built by Harry Willis, using CSS and standard HTML, without Javascript.

Tested in various browsers. Seems to work fine, other than some text resizing issues in Opera and Firefox - if you use these browsers and resize the text, strange things may happen! While it may be nice to spend time to correct these problems, there are more essential things to be done, here in internet land and real life.

June 2019 - New Worcester Boilers

Worcester have brought out some new boilers, which look very sytlish and are not meant to be hidden away in a cupboard.

New Lifestyle Boilers

Available in a range of capacities, as combi or regular/system boilers, and in black or white, with the option of a silver flue. Contact us for more details and to get a free (obviously!) quotation.

April 2019 - Website

Some web browsers are now showing a warning saying that this website is not secure, don't worry. Google have changed their rules about all websites and are trying to get everyone to use the HTTPS protocol, which is fine for site where you enter personal data, but not necessary for this site, as there is NO personal data stored on the site. The site does NOT use cookies, or ask you to enter anything personal to you.

March 2019 - 10 Year Guarantee

Ten Year Guarantee

As Worcester Accedited Installers we can offer a 10 year guarantee on new Worcester Bosch boilers (with the fitting of a Worcester magnetic filter). This is 10 years peace of mind on a new, high efficiency condensing boiler.

Contact us for more details and to get a free (obviously!) quotation.

March 2019 - Still No Servicing Price Increases

Proud to say that we are trying hard to keep prices at same level as they have been for a few years now, other than costs of parts and equipment imposed on us by suppliers. Servicing charges have not increased for over 3 years. Contact us for more details and to get a free (obviously!) quotation.

January 2019 - Gas Safe Register

Having recently passed gas assessments, we have just renewed our Gas Safe registration for 2019. Check our entry on Gas Safe Register website

December 2018 - Seasons Greetings!

In previous years, we have sent out Christmas cards to most of our customers, and were happy to buy cards from preferred charities. However, we stopped sending cards a few years back when postage prices increased. We will make a small donation to Cancer Research (but not to Royal Mail!)

Happy Christmas to all of our customers and hopefully 2019 will be good for everyone.

June 2018 - Gas Safe Register - Inspection All OK

Just completed our inspector with the Gas Safe Register inspector. All ok

Please feel free to check our registration at the Gas Safe Register website

February 2018 - New Van

News item re new van

Having had previous van for a few years, it was time to find another one. I know that some customers think along the lines of 'well if he has a new van, he must be rolling in it', or similar. Those people can rest assured that the van is not brand new, he is not rolling in it, and the van will be paid for in three years time!

January 2018 - Paper Records

We have started using an electronic record keeping system, instead of the paper-based method. This is to reduce the amount of paper we use, and store, and to generally improve the details we keep.

During visits, instead of writing on expensive pads of pre-printed forms, we use an electronic system to record details of the address and findings from the work we carry out. These details can be printed if needed, but ideally we can provide the documents by email, saving paper and printer ink. This helps reduce costs, and the amount of paper records we have to store.

It would be appreciated that those customers who use email would let us provide documentation (including invoices) electronically. We promise not to use email addresses for any other reason than to send the documents relating to the work we carry out.

June 2017 - Competitors And Quotations

We are aware of at least one national company (who's name we aren't going to repeat here!) that claim to be able to install a Worcester Bosch boiler with a 10 year guarantee, for a lot less than we can. Having looked at their website, we can see a few things that need further consideration:

  • Firstly, the warranty - it is unclear who the warranty is actually with - is it a full, parts and labour manufacturer's warranty?
  • Secondly, the website is cleverly worded to imply that the company have their own installation engineers. This is not the case - the company simply farms the work out to whoever they can get to do the work in your area. While these people may be registered with Gas Safe Register, how can you tell that they are good installers, or will take care in your home?
  • If you have a dispute, will it be the company itself who you deal with, or their chosen sub contractor? (A potential minefield).
  • We advise anyone to look carefully at the terms and conditions on a competitor's website, especially the ones for the company we are trying to highlight here (further details on request!)

There is a lot to consider when selecting a new boiler and installer. We do not feel this can be done simply on a website, if you want to make sure you get the best boiler solution, sited in the best position, and installed by a good installer, of YOUR choice. Contact us for more details.

January 2017 - Internet Access To Heating Settings

T6R Lyric We can fit a Honeywell heating control that provides wireless access to your central heating boiler, PLUS, remote access through an app. This allows control of your boiler while away from home - ideal for people who do not work regular hours, or who want to put heating on or off while away from home. Contact us for more details.

October 2015 - Controls

We are installing a lot of Honeywell controls, which are known to be very reliable and versatile. There is almost always a suitable Honeywell control solution for a heating system. We do fit some Worcester controls, especially the Wave control, but we have seen some cheaper controls being used with Worcester boilers. See this article regarding what is being called "copycat" controls

June 2014 - Honeywell evoHome Training

Undertaken training with Honeywell on their new evoHome control system. See Honeywell's website for more information, and contact us to discuss the possibilities to remotely control your heating system via the internet and your phone. As well as offering remote control of your heating system evoHome allows you to divide your heating system into zones and control each zone according to your needs and save money by reducing your energy costs....more

Link to WAI Page

Payment Methods

We take payment by card, bank transfer, cheque or cash.

For some larger work, we ask for a deposit to secure a booking when expensive items (such as boilers) have to be bought in advance of work commencing.

Social Media

We have a profile on Facebook, and on Twitter, but have found that customers rarely contact us this way. Email is far better for getting in touch, as we check that more regularly than Twitter or Facebook.

Card Payments

We can take payment by credit or debit cards, and Apple Pay

Square Card Payments

Contact Us

We can be contacted by telephone FREE on our freephone number (see below) but if you use a mobile, you can call us on our usual mobile number.

We can be very busy but if you leave a message, we will ring you back as soon as we can.

0800 781 6854

0773 918 5779

We can be contacted by email using the address shown below and we will reply as soon as possible.

Email Address Image

Gas Safe Register

We are Registered with Gas Safe Register and believe that it is essential that customers understand how seriously we take this.

Link to Gas Safe Register Website

Please feel free to check our registration at the Gas Safe Register website